Return, Exchange & Refund Policy

Return Window

Our policy lasts 15 days from the date you receive your parcel. If 15 days have passed since delivery, we are unable to offer a refund or exchange.

Sale & Customized Items

Only regular-priced items may be returned. Sale, promotional, and personally customized items are final sale and cannot be refunded or exchanged.

Eligibility Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• With all original swing tags still attached
• Unwashed and unworn
• Undamaged (if your item arrived damaged, see our Shipping & Delivery policy)

A receipt or proof of purchase is required to complete your return.

Partial Refunds

Partial refunds may be granted in the following situations:

• Items with obvious signs of use
• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned outside the standard return window

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be applied to your original payment method within 2–14 business days. Please allow up to two billing cycles for the credit to appear on your statement.

If an order is cancelled within 24 hours of purchase, a full refund will be issued to the original payment method, less any applicable processing fees.

Late or Missing Refunds

If you haven't received your refund, please take the following steps:

• Check your bank account — it may already be there
• Contact your credit card company — posting can take a few business days
• Contact your bank — there is often a processing period before a refund is posted

If you have completed all of the above and still have not received your refund, please contact us at info@panmilli.com.

Return Shipping

To return your item, please mail it to:

Return shipping costs are the customer's responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.

Delivery times for exchanged items vary by location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.