Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 48 hours of payment confirmation. Delivery typically takes 3–10 business days for the US and Canada, and 10–20 business days for international destinations. Please note that shipping times cannot be guaranteed and may vary depending on your location and local customs.

Question 2

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide from our studio in Canada. Import duties, taxes, and customs fees are the responsibility of the buyer and vary by country.

Question 3

Can I personalize my order?

Accepted Answer

Absolutely — personalization is at the heart of what we do. On eligible product pages you will find a personalization field where you can enter your custom text, name, or message. If you have a specific request not covered by the options shown, feel free to reach out to us at info@panmilli.com before ordering.

Question 4

How does the personalization process work?

Accepted Answer

After you place your order we review your personalization details and begin crafting your piece. Because each item is made to order, please allow a little extra time for personalized orders. We will contact you if we have any questions about your request.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 15 days of delivery for regular-priced, unused items in their original condition with all tags attached. Sale items and personally customized items cannot be returned or exchanged. Please see our full Return & Exchange Policy for details.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 24 hours of purchase. After that, your item may already be in production. Please contact us as soon as possible at info@panmilli.com and we will do our best to help.

Question 7

What materials do you use?

Accepted Answer

Materials vary by product and are listed on each individual product page. We work with a range of quality materials including natural fibres, embellishments, and trims. If you have specific material questions or allergies, please reach out before ordering.

Question 8

How do I track my order?

Accepted Answer

Once your order is shipped you will receive a confirmation email with tracking information. If you have not received tracking details within 3 business days of your order being placed, please contact us at info@panmilli.com.

Question 9

I have not received my refund — what should I do?

Accepted Answer

First, check your bank account or credit card statement — refunds can take 2–14 business days to process and up to two billing cycles to appear. If you have waited the full period and still have not received your refund, please contact us at info@panmilli.com and we will look into it.

Frequently Asked Questions

How long does shipping take?▼

Do you ship internationally?▼

Can I personalize my order?▼

How does the personalization process work?▼

What is your return policy?▼

Can I change or cancel my order after placing it?▼

What materials do you use?▼

How do I track my order?▼

I have not received my refund — what should I do?▼